FAQ
Managed IT Services
What is a managed IT service provider (MSP)?
A managed service provider (MSP) is a company that manages your business's IT systems remotely for a flat monthly fee — monitoring your network, maintaining security, backing up data, and providing tech support. Absolute Technology Solutions acts as your outsourced IT department so you don't have to hire one in-house.
What IT support plans does Absolute offer?
Absolute offers two primary support tiers: Remote Monitoring and Management (RMM) and Unlimited Consulting Services, plus a Pay-As-You-Go option for businesses that prefer to pay only when they need help. Learn more about IT Support Plans →
Does Absolute offer 24/7 IT monitoring?
Yes. Absolute provides ongoing remote monitoring of workstations, servers, and network appliances so problems can be caught and addressed before they cause downtime, rather than waiting for something to break.
What areas does Absolute Technology Solutions serve?
Absolute serves businesses throughout East Texas, with offices in Longview and Nacogdoches. The company supports clients locally as well as remotely across the wider region.
Does Absolute help with cybersecurity?
Yes. Absolute provides managed firewall, antivirus, and UTM (unified threat management) services, along with vendor partnerships including Fortinet, Bitdefender, SentinelOne, Huntress, and Webroot to protect networks, endpoints, and data from cyber threats.
Can Absolute help with Microsoft 365 setup and security?
Yes. Absolute is a Microsoft Silver Partner and manages Microsoft 365 email and security for businesses, including setup, migration, and ongoing protection against email-based threats. Learn more about Microsoft 365 services →
Creative Services
What creative services does Absolute offer?
Absolute's creative team provides website design and development, graphic design, logo and brand identity design, content strategy, SEO, marketing, and motion graphics and animation — everything a business needs for its online and print presence in one place.
Does Absolute build custom websites?
Yes. Absolute designs responsive, mobile-friendly websites built on user-friendly content management systems, so clients can make their own updates without needing to know how to code. Absolute also offers ongoing web maintenance agreements for clients who prefer not to manage updates themselves.
Does Absolute offer SEO services?
Yes. Absolute optimizes client websites for Google, Bing, and other search engines to help the right customers find them. While no agency can guarantee a specific ranking, Absolute focuses on the technical and content factors that improve visibility over time.
Can Absolute design a logo or brand identity?
Yes. Absolute's creative team designs logos and full brand identities, along with supporting materials like business cards, flyers, posters, and signage, so a business's branding stays consistent across every touchpoint.
Installation Services
What installation services does Absolute provide?
Absolute installs structured network cabling, equipment racks, and cabinets, along with TVs, monitors, and commercial audio/speaker systems for offices, restaurants, gyms, and other commercial spaces. All cabling work is ICC-certified.
Does Absolute test or certify network cabling?
Yes. Absolute performs certified ICC testing on every cable termination and can certify copper, twisted-pair structured cabling from Cat 3 / Class C through Cat 6A / Class EA.
